TERMS AND CONDITIONS

CANCELLATION

Our terms are that should you cancel the booking more than 2 weeks in advance of your scheduled arrival date, any deposit will be refunded in full.

 

For cancellations within 2 weeks of arrival we would retain 20% of the total booking cost, unless we are able to re-let the room, in which case we would refund in full.

Should you cancel or amend your booking on arrival or in the 48 hours prior to your arrival date we would request full payment of the first night's room charge, unless we are able to re-let the room.

We do make every effort to re-book rooms in the event of a cancellation and commit to refunding the full amount paid.
[The proportion of any deposit required, or the period to cancellation may vary for whole house bookings or for specific events, etc., but any variation from these policies would be confirmed in writing beforehand]

To make a cancellation you would be required to call us on +44 (0)1386 858273 or e-mail us at info@lowerfieldfarm.com. (Credit / debit card details may be required to arrange for refund of any deposits).

DEPOSIT
Full payment of the first night of accommodation is required at the time of booking for online reservations.
For telephone or other types of reservation, we may instead take credit card details which we would retain as security on the booking in line with statutory regulations. Guests who prefer to pay a deposit still have the option to do so. 

QUERIES and COMPLAINTS
If you have any queries or complaints in relation to the booking process, or our business, please contact us directly on +44 (0)1386 858273.

CHECK-IN
Check-in is generally between 16:00 to 18:00. Later check-in is generally no problem. Early check-in by arrangement only.

SMOKING
We are a no smoking property throughout, though guests may smoke in the gardens.

PETS
Pets are not permitted inside the property.

CHILDREN
Bookings including children are welcome for children above age 6.

CREDIT CARD PAYMENT CHARGE
For payments at time of check-out there is a small processing charge of 2% for credit cards or overseas debit cards (3.5% for American Express). There is no charge for payments by UK debit cards.